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Management Tiers

Use this page to view your active subscription, compare plan features side-by-side, and switch your plan or billing frequency in a few clicks.

Active Subscription Overview​

This section shows details of your active subscription:

Current Plan

  • Tier & Frequency: Name of your Tier and whether it's billed Monthly or Yearly.
  • Included Features: Core services (servers, applications, backups) and any premium suites.
  • Support Level: Your support tier (Community, Email, Priority).
  • Next Renewal Date: When your current billing period ends or trial expires.
  • Cancel Plan button to disable auto-renew and cancled your subscription.

Change Management Tier​

Easily switch between tiers or billing cycles:

Change Plan Options

  1. Toggle Billing: Switch between Monthly and Yearly to see available rates.
  2. Choose a Plan: Each card shows the plan name, features checklist, and a button: Current Tier (your active plan) or Change Tier for others.
  3. Confirm Change: Click Change Tier, review the confirmation modal, and complete the update via Stripe.

Prorated Credits
When changing mid-cycle, unused amount of current plan is automatically applied: upgrades reduce your new plan cost, downgrades return credit to your wallet.

Change Plan Options

Quick Tips​

  • Annual billing often provides the best value for long-term commitments.
  • Always check your Management Credits balance to avoid interruptions in automatic renewal.

Frequently Asked Questions​

How do I cancel my subscription?
Click the Cancel Tier button in your Current Plan card. Your subscription will not renew at the end of the current billing period.

Can I switch between Monthly and Yearly billing?
Yes—use the Billing Toggle at the top of the Change Management Tier section to view pricing and select your preferred frequency.

Will I lose features if I downgrade?
Downgrading may remove access to certain features or limits (e.g., log monitoring suite). Review the Plan Comparison table before switching.

Can I change my tier mid-cycle?
Yes. If you upgrade mid-cycle, the unused amount of your current plan is applied toward your new tier's cost. If you downgrade, the unused amount is added back to your Management Credits balance.

What if I don't have enough Management Credits?
You will be prompted to add credits via Stripe or Paypal before your plan can renew or switch. Ensure sufficient credits in your wallet.

Need more help?
If your question isn't covered here, visit our Support Center for further assistance.