Frequently asked questions
What is the Premium Hosting Care Plan?
The Premium Hosting Care plan is designed for users who prefer a team of experts to handle all aspects of their hosting setup, from infrastructure assistance to optimization and migration.
How does the one-to-one onboarding process work?
Our one-to-one onboarding ensures a smooth transition to our services. We'll guide you step-by-step and handle all inbound migrations for free, ensuring you’re set up efficiently and effectively.
What does pro-active Monitoring mean?
If you are our Premium Hosting Care Plan user, The uptime and efficiency of your websites or apps is monitored by our team. If there is any chance of issues, Our team will work on it before something terrible happens.
What kind of support can I expect with this add-on?
You'll receive direct and instant support through a dedicated Slack channel where you can communicate with ServerAvatar team members. This includes troubleshooting, proactive monitoring, and infrastructure optimization support.
What is the response time on the private slack channel?
Our team stays online 24*7 and the group of experts assigned to you will respond to your query in less than 5 minutes on average.
How many team members can I add to my slack channel?
1 seat is included with the plan itself. If you want additional seats on Premium Hosting Care Plan, It will cost you $50/month.
Does this mean that all my support will move to slack with Premium Hosting Care Plan?
Yes, All your support requirements move to slack. You don't have to create tickets and wait for response. You can just message on slack and the team of experts assigned to your channel will start working on the solution!
Is this plan beneficial for me If I have a business plan?
There are few things like Very high priority support and application level debugging that overlaps with business plan support. However, If you want the full experience of assisted and efficient self-managed cloud hosting, it is good to have Premium Hosting Care Plan add-on.
